AGS Mission Statement

AGS Mission Statement

Overall

To continue being "Orlando's Premier Concierge Service" by providing superior customer service to our guests, while offering the best ticket options to make their vacation the most enjoyable ever. We want every guest that we interact with to leave our desk with a SMILE and a sense of satisfaction that all of their questions and concerns have been addressed.

Our Employee Promise

To treat all employees with dignity and respect. To hire high quality candidates that believe in our "guest first" philosophy and "Going Above and Beyond". To have an "Open Door" policy for communication between employees and management. To provide our employees with consistent and high quality training in a FUN atmosphere. To provide our employees with fair wages and high commissions that provides motivation for sales and proactive engagement with guests. To continue looking for growth opportunities to provide the opportunity for advancement and long-term careers with AGS.

Our Hotel/Resort Partner Promise

To provide outstanding customer service, in addition to the added benefit of the property being able to advertise the amenity of having on-site ticketing for all theme parks and attractions. This will lead to positive social media comments and in turn, more bookings for the property. To work together as partners to make the Concierge Desk a better revenue source for the hotel/resort. This should include open lines of communication, packaging opportunities, Front Desk referrals and meetings with the appropriate Front Office, Reservations, and Sales staff. All of this done without having a conflict of interest.

Our Attraction Partners Promise

To ensure that all Team members have a thorough understanding of each attraction and theme park. This can be done with coordinated training sessions in addition to our "On the Job" training by our leads and the direct communication from managers and employees on our communication platforms. To work together to provide incentives for our Team to sell that particular attraction to maximize the sales for the vendor, as well as the profit for AGS.